Privacy Policy

Livewire Voice & Data Communications Ltd respect your privacy and promises to use your personal information in compliance with current privacy regulations as detailed within GDPR and only to provide you with the information you have requested or have agreed to receive. Keep your data safe & secure and process it in a manner that follows your wishes. Use cookies and web beacons (but only those which don’t personally identify you) to improve the relevance of the messages we send you. Assist you to change your mind at any time about the communications you have signed up to receive.

What data we collect & where it is held:

We collect your full name, company name where applicable, email and telephone number on our website Contact Us form. We are the sole owners of the information collected on this site. We only have access to the information you voluntarily give us. We will use your information to respond to you regarding the reason you contacted us. We will not sell or rent this information to anyone.  Your data is held on secure servers operated by Livewire Voice and Data Communications Ltd in the UK and will be stored under the robust security measures described below.

When you give your personal data to Livewire Voice and Data Communications Ltd we will process that data in accordance with our responsibilities under the General Data Protection Regulation and other relevant legislation.

We will keep your data safe and secure. To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data while in our care, or in the care of any outside suppliers with whom we may contract to. Any outside suppliers are under strict contractual terms to mirror the security policies that we currently have in place.

What we do with your data:

We will process the data you supply to provide any service you have requested when you contact us through our website. We will only use your personal data for the purposes you have permitted, and we will not share it for marketing purposes outside of Livewire Voice and Data Communications Ltd unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the non-agent third parties and include customer opt-out information.

How we use cookies:

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow).  These enable the site’s or service provider’s systems to recognise your browser, capture and remember certain information. For instance, cookies are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. Cookies are also used to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies.

Links to other websites:

Our website may provide links to resources that we believe to be useful. These links will lead you to websites operated by third parties that operate under different privacy policies. Should you choose one of these links you will be leaving the Livewire Voice and Data Communications Ltd Limited site for a site over which we have no control. 

Updating & accessing your information:

You have a right to see what information we hold about you, subject to certain conditions. If you want to exercise this right, you should make an application to us by email at sales@livewireltd.com. We may ask you to provide us with sufficient information so that we can be sure of your identity. 

We hope you will benefit from any communications we send to you but if at any time you change your mind, you may unsubscribe to our email by responding unsubscribe.  If you have given us permission to write to you or to telephone you with marketing messages, you may change your mind by emailing us at sales@livewireltd.com. If we do not hear otherwise from you, we will assume that the information you provide to us is accurate and up-to-date and we will continue to use the information to send you any communications you have requested.